Richard Bergsma
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Richard.

I connect systems and automate the work nobody likes doing by hand. For over fifteen years, from Gouda.

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years in IT
15+
countries served in one migration
35+
roles across the stack
8
companies founded
2

IT Systems & Automation Specialist, Gouda, Zuid-Holland, the Netherlands

Hybrid IT systems and automation specialist with over 15 years of experience in enterprise IT, Microsoft 365 ecosystems, and process automation. Known for combining technical depth with solution-oriented design, delivering scalable and secure integrations and Power Platform solutions that modernize operations and improve service delivery.

Founder of 365DevNet and currently part of the automation and architecture team at COFRA Holding, where I design API-driven workflows, Copilot Studio chatbots, and privacy-focused infrastructure. Driven by simplifying technology, with a strong focus on sustainability, governance, and tangible impact.

For each role since 2011

Fifteen years of building, automating and integrating.

  1. Jan 2025 – Present running now

    Integration & Automations Engineer

    COFRA Holding C.V., Amsterdam

    Leadership over enterprise automation and integration initiatives within Microsoft 365 and Power Platform environments. Focused on creating maintainable, secure, and well-governed foundations for scalable automation.

    What I did there
    • Designed end-to-end automation architectures integrating Power Automate, TOPdesk, and Nexthink.
    • Defined Power Platform standards, including naming conventions, governance, and management of connection references.
    • Implemented Azure API Management as a central integration hub for internal and external systems.
    • Produced technical and non-technical documentation in Microsoft Loop for automation flows and API integrations.
    • Actively identified new optimization opportunities using Copilot Studio and adaptive AI assistants.
    • Contributed to the digital transformation roadmap and supported the adoption of privacy-focused technologies.

  2. May 2025 – Present running now

    IT Consultant — Entrepreneur

    365DevNet, Gouda

    Founded and manage 365DevNet, delivering IT, automation, and cloud solutions to freelancers and small businesses, with a focus on privacy-first technology and reliable self-hosted solutions.

    What I did there
    • Designed and delivered Microsoft 365 migrations and automation solutions tailored to the needs of small organizations.
    • Built custom Power Automate workflows and APIs to optimize daily processes and integrate systems.
    • Developed mobile and browser-based tools (React Native, Power Apps) with a strong focus on usability and data control.
    • Deployed and managed self-hosted infrastructure, including Nextcloud, Authentik, and Fider, for privacy-conscious clients.

  3. 2020 – 2025

    Office 365 Professional

    COFRA Holding C.V., Amsterdam

    Delivery of large-scale Microsoft 365 optimizations, Power Platform automation, and adoption programs. Acted as an internal subject matter expert connecting IT operations with business process automation.

    What I did there
    • Built Power Apps and Power Automate flows to improve collaboration and request handling efficiency.
    • Introduced and managed Nexthink as an enterprise monitoring and digital experience management platform.
    • Designed SharePoint Online solutions for structured knowledge management and workflow automation.
    • Delivered training and internal adoption sessions for Power Platform and Microsoft 365 tools.

  4. 2018 – 2020

    Cloud Systems & Application Engineer

    Hyva Holding B.V., Alphen aan den Rijn

    Key technical engineer within Hyva's global modernization initiative, supporting operations across 35+ countries.

    What I did there
    • Led a global Office 365 migration consolidating multiple environments into a single global tenant.
    • Designed and implemented three new data centers and supported hybrid cloud adoption (Azure and on-premises).
    • Configured and deployed SharePoint Online, Teams, Power BI, and related collaboration platforms.
    • Delivered end-to-end implementation of meeting systems (BlueJeans, Teams) and supported user training.
    • Acted as an escalation point for 2nd- and 3rd-line support, including advanced troubleshooting and automation scripting.

  5. Apr 2018 – Sep 2018

    Technical Application Engineer (SharePoint)

    Allseas B.V., Delft

    Supporting and improving SharePoint environments for engineering and project management teams.

    What I did there
    • Managed SharePoint 2013 and SharePoint Online environments, including connected SQL servers.
    • Delivered custom workflows and permission structures to support document control and design reviews.
    • Maintained and optimized Azure and Hyper-V environments for collaboration platforms.
    • Provided advanced support for CAD-integrated systems and internal IT documentation.

  6. 2018 – 2019

    IT Consultant

    Bergsma IT, Zoetermeer

    Independent IT consultancy providing modernization services to small businesses and freelancers.

    What I did there
    • Delivered full Exchange-to-Microsoft 365 migrations, including OneDrive and SharePoint transitions.
    • Designed and maintained WordPress websites with custom integrations.
    • Upgraded local infrastructure, managed endpoint security, and advised on backup strategies and data protection.

  7. 2015 – 2017

    IT System Administrator

    OZ Export B.V., De Kwakel

    Full management of IT infrastructure for one of the largest national flower export companies.

    What I did there
    • Implemented and configured Freshservice ITSM to improve internal communication and tracking.
    • Planned and deployed SharePoint 2013 on-premises for logistics and document management.
    • Supported the migration to new VoIP and network infrastructure across multiple locations.
    • Developed an internal information system (PHP, HTML, CSS, MSSQL) for real-time logistics data visibility.
    • Managed VMware, Citrix, and Synology systems to ensure uptime and operational reliability.

  8. 2011 – 2015

    Field Service & System Engineer

    Campai Business Solutions, Zoetermeer

    Provided full IT support and system administration for SMB clients under managed services contracts.

    What I did there
    • Managed Active Directory, Exchange 2013, and Windows Server environments (2003–2012 R2).
    • Designed and maintained virtual environments using Proxmox, VMware, and Hyper-V.
    • Delivered both remote and on-site support for Windows, network, and backup systems.
    • Participated in infrastructure migrations and onboarding of new clients in line with ITIL frameworks.

Show projects

A few things I designed, built and shipped end-to-end.

Load skills

The systems I design with, automate with, and think in.

Solution Design & Architecture

  • Requirements Analysis
  • Process Mapping
  • Integration Design
  • API Strategy
  • Automation Governance
  • Configuration Management
  • Cybersecurity Awareness

Microsoft 365 & Power Platform

  • Microsoft 365
  • SharePoint Online
  • Microsoft Teams
  • Power Automate
  • Power Apps
  • Copilot Studio
  • Entra ID (Azure AD)
  • Intune
  • SCCM

Automation & Integration

  • Azure API Management
  • REST APIs
  • API integrations
  • TOPdesk ITSM
  • Nexthink
  • PowerShell
  • Python
  • React Native
  • PHP
  • HTML
  • CSS

Infrastructure & Security

  • Azure
  • Windows Server
  • Citrix
  • Network management
  • PRTG
  • Identity & Access Management
  • Hybrid Cloud
  • Monitoring & Troubleshooting

Collaboration & Leadership

  • Stakeholder Engagement
  • Solution Documentation
  • Knowledge Sharing
  • Project Ownership
  • Cross-team Alignment

Verify certificates

Verify on Credly, Microsoft Learn.

Microsoft Applied Skills

  • Extend Microsoft 365 Copilot with declarative agents by using Visual Studio Code (2026)
  • Generate reports with AI research agents (2026)
  • Get started with classes, properties, and methods in C# (2026)
  • Get started with Azure management tasks (2026)
  • Streamline business workflows with AI chat (2026)
  • Create and Manage Automated Processes with Power Automate
  • Create Agents in Microsoft Copilot Studio
  • Identities and Access with Microsoft Entra

Microsoft certifications

  • Microsoft Certified: Power Platform Fundamentals (2026)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (2023)
  • Microsoft 365 Certified: Fundamentals (2023)
  • Microsoft 365 Certified: Teams Administrator Associate (2021, valid through 2027)
  • Microsoft Certified: Azure Fundamentals (2020)
  • Microsoft Exam 70-346: Managing Office 365 Identities and Requirements (legacy)

Nexthink

  • Certified Nexthink Professional in Application Experience Management (2025–2027)
  • Certified Nexthink Platform Administrator (2024–2026)
  • Certified Nexthink Associate (2024–2026)

Professional development

  • Project Management — Stakeholder Management (Schouten & Nelissen, 2025)
  • Crucial Conversations for Mastering Dialogue (Crucial Learning, 2024)
  • PCEP — Certified Entry-Level Python Programmer (OpenEDG Python Institute, 2023)

Education

  • BASc — Mechatronics, Robotics & Automation Engineering

    The Hague University of Applied Sciences, The Hague, 2011 – 2013. Not completed.

  • BASc — Information Technology

    The Hague University of Applied Sciences, The Hague, 2011. Not completed.

  • Associate degree — Information Technology

    ID College, Zoetermeer, 2007 – 2011. Completed.

Languages

Dutch (native) · English (professional proficiency)

Open my companies

Two brands, one mission: technology that simply works for people.

365DevNet

Specialist IT, automation & Microsoft 365 architecture

Enterprise-grade engineering for businesses: Microsoft 365 migrations, Power Platform automation, API integrations and privacy-first, self-hosted infrastructure.

Visit site: 365devnet.eu

Tiber365

Friendly, plain-language IT help

IT help from a real person, for small businesses and home users. No ticket numbers, no call centers, no jargon — we fix it, explain it, and are only done when you say it works.

Visit site: tiber365.eu

Want to talk?

Open to interesting automation challenges, integration projects and a good conversation about technology. Reach out — I usually reply the same working day.

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