Hi, I'm

Richard Bergsma

IT Systems & Automation Specialist

Gouda, Zuid-Holland, the Netherlands

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About

Hybrid IT systems and automation specialist with over 15 years of experience in enterprise IT, Microsoft 365 ecosystems, and process automation. Known for combining technical depth with solution-oriented design, delivering scalable and secure integrations and Power Platform solutions that modernize operations and improve service delivery.

Founder of 365DevNet and currently part of the automation and architecture team at COFRA Holding, where I design API-driven workflows, Copilot Studio chatbots, and privacy-focused infrastructure. Driven by simplifying technology, with a strong focus on sustainability, governance, and tangible impact.

15+
years in IT
35+
countries served in one migration
8
roles across the stack
2
companies founded

Career timeline

Fifteen years of building, automating and integrating — scroll through the journey.

Jan 2025 – Present 2025 →

Integration & Automations Engineer

COFRA Holding C.V. · Amsterdam

Leadership over enterprise automation and integration initiatives within Microsoft 365 and Power Platform environments. Focused on creating maintainable, secure, and well-governed foundations for scalable automation.

  • Designed end-to-end automation architectures integrating Power Automate, TOPdesk, and Nexthink.
  • Defined Power Platform standards, including naming conventions, governance, and management of connection references.
  • Implemented Azure API Management as a central integration hub for internal and external systems.
  • Produced technical and non-technical documentation in Microsoft Loop for automation flows and API integrations.
  • Actively identified new optimization opportunities using Copilot Studio and adaptive AI assistants.
  • Contributed to the digital transformation roadmap and supported the adoption of privacy-focused technologies.
May 2025 – Present 2025 →

IT Consultant — Entrepreneur

365DevNet · Gouda

Founded and manage 365DevNet, delivering IT, automation, and cloud solutions to freelancers and small businesses, with a focus on privacy-first technology and reliable self-hosted solutions.

  • Designed and delivered Microsoft 365 migrations and automation solutions tailored to the needs of small organizations.
  • Built custom Power Automate workflows and APIs to optimize daily processes and integrate systems.
  • Developed mobile and browser-based tools (React Native, Power Apps) with a strong focus on usability and data control.
  • Deployed and managed self-hosted infrastructure, including Nextcloud, Authentik, and Fider, for privacy-conscious clients.
2020 – 2025 2020–2025

Office 365 Professional

COFRA Holding C.V. · Amsterdam

Delivery of large-scale Microsoft 365 optimizations, Power Platform automation, and adoption programs. Acted as an internal subject matter expert connecting IT operations with business process automation.

  • Built Power Apps and Power Automate flows to improve collaboration and request handling efficiency.
  • Introduced and managed Nexthink as an enterprise monitoring and digital experience management platform.
  • Designed SharePoint Online solutions for structured knowledge management and workflow automation.
  • Delivered training and internal adoption sessions for Power Platform and Microsoft 365 tools.
2018 – 2020 2018–2020

Cloud Systems & Application Engineer

Hyva Holding B.V. · Alphen aan den Rijn

Key technical engineer within Hyva's global modernization initiative, supporting operations across 35+ countries.

  • Led a global Office 365 migration consolidating multiple environments into a single global tenant.
  • Designed and implemented three new data centers and supported hybrid cloud adoption (Azure and on-premises).
  • Configured and deployed SharePoint Online, Teams, Power BI, and related collaboration platforms.
  • Delivered end-to-end implementation of meeting systems (BlueJeans, Teams) and supported user training.
  • Acted as an escalation point for 2nd- and 3rd-line support, including advanced troubleshooting and automation scripting.
Apr 2018 – Sep 2018 2018

Technical Application Engineer (SharePoint)

Allseas B.V. · Delft

Supporting and improving SharePoint environments for engineering and project management teams.

  • Managed SharePoint 2013 and SharePoint Online environments, including connected SQL servers.
  • Delivered custom workflows and permission structures to support document control and design reviews.
  • Maintained and optimized Azure and Hyper-V environments for collaboration platforms.
  • Provided advanced support for CAD-integrated systems and internal IT documentation.
2018 – 2019 2018–2019

IT Consultant

Bergsma IT · Zoetermeer

Independent IT consultancy providing modernization services to small businesses and freelancers.

  • Delivered full Exchange-to-Microsoft 365 migrations, including OneDrive and SharePoint transitions.
  • Designed and maintained WordPress websites with custom integrations.
  • Upgraded local infrastructure, managed endpoint security, and advised on backup strategies and data protection.
2015 – 2017 2015–2017

IT System Administrator

OZ Export B.V. · De Kwakel

Full management of IT infrastructure for one of the largest national flower export companies.

  • Implemented and configured Freshservice ITSM to improve internal communication and tracking.
  • Planned and deployed SharePoint 2013 on-premises for logistics and document management.
  • Supported the migration to new VoIP and network infrastructure across multiple locations.
  • Developed an internal information system (PHP, HTML, CSS, MSSQL) for real-time logistics data visibility.
  • Managed VMware, Citrix, and Synology systems to ensure uptime and operational reliability.
2011 – 2015 2011–2015

Field Service & System Engineer

Campai Business Solutions · Zoetermeer

Provided full IT support and system administration for SMB clients under managed services contracts.

  • Managed Active Directory, Exchange 2013, and Windows Server environments (2003–2012 R2).
  • Designed and maintained virtual environments using Proxmox, VMware, and Hyper-V.
  • Delivered both remote and on-site support for Windows, network, and backup systems.
  • Participated in infrastructure migrations and onboarding of new clients in line with ITIL frameworks.

Selected projects

A few things I designed, built and shipped end-to-end.

2025

Azure API Management & Power Platform Integration

Implemented Azure API Management as the integration backbone for internal automation flows and chatbot interactions. Created flow diagrams and documented processes for both technical and non-technical stakeholders.

2020 – 2023

Contract Management System

Independently designed and built a complete contract management system from requirements through deployment, including logic design, data modeling, automation flows, and long-term maintenance. Still actively in use four years later.

2018 – 2020

Global Microsoft 365 Migration

Led the global consolidation of Microsoft 365 tenants across more than 35 countries, including governance, hybrid identity integration, and training for regional IT teams.

Core competencies

The systems I design with, automate with, and think in.

Solution Design & Architecture

  • Requirements Analysis
  • Process Mapping
  • Integration Design
  • API Strategy
  • Automation Governance
  • Configuration Management
  • Cybersecurity Awareness

Microsoft 365 & Power Platform

  • Microsoft 365
  • SharePoint Online
  • Microsoft Teams
  • Power Automate
  • Power Apps
  • Copilot Studio
  • Entra ID (Azure AD)
  • Intune
  • SCCM

Automation & Integration

  • Azure API Management
  • REST APIs
  • API integrations
  • TOPdesk ITSM
  • Nexthink
  • PowerShell
  • Python
  • React Native
  • PHP
  • HTML
  • CSS

Infrastructure & Security

  • Azure
  • Windows Server
  • Citrix
  • Network management
  • PRTG
  • Identity & Access Management
  • Hybrid Cloud
  • Monitoring & Troubleshooting

Collaboration & Leadership

  • Stakeholder Engagement
  • Solution Documentation
  • Knowledge Sharing
  • Project Ownership
  • Cross-team Alignment

Certifications & education

Verify on Credly · Microsoft Learn

Microsoft Applied Skills

  • Extend Microsoft 365 Copilot with declarative agents by using Visual Studio Code (2026)
  • Generate reports with AI research agents (2026)
  • Get started with classes, properties, and methods in C# (2026)
  • Get started with Azure management tasks (2026)
  • Streamline business workflows with AI chat (2026)
  • Create and Manage Automated Processes with Power Automate
  • Create Agents in Microsoft Copilot Studio
  • Identities and Access with Microsoft Entra

Microsoft certifications

  • Microsoft Certified: Power Platform Fundamentals (2026)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (2023)
  • Microsoft 365 Certified: Fundamentals (2023)
  • Microsoft 365 Certified: Teams Administrator Associate (2021, valid through 2027)
  • Microsoft Certified: Azure Fundamentals (2020)
  • Microsoft Exam 70-346: Managing Office 365 Identities and Requirements (legacy)

Nexthink

  • Certified Nexthink Professional in Application Experience Management (2025–2027)
  • Certified Nexthink Platform Administrator (2024–2026)
  • Certified Nexthink Associate (2024–2026)

Professional development

  • Project Management — Stakeholder Management (Schouten & Nelissen, 2025)
  • Crucial Conversations for Mastering Dialogue (Crucial Learning, 2024)
  • PCEP — Certified Entry-Level Python Programmer (OpenEDG Python Institute, 2023)

Education

  • BASc — Mechatronics, Robotics & Automation Engineering

    The Hague University of Applied Sciences, The Hague · 2011 – 2013 · Not completed

  • BASc — Information Technology

    The Hague University of Applied Sciences, The Hague · 2011 · Not completed

  • Associate degree — Information Technology

    ID College, Zoetermeer · 2007 – 2011 · Completed

Languages

Dutch (native) · English (professional proficiency)

My companies

Two brands, one mission: technology that simply works for people.

Let's connect

Open to interesting automation challenges, integration projects and a good conversation about technology. Reach out — I usually reply the same working day.

Psst — this terminal actually works. Try typing "help".

richard@bergsma.it — zsh